Of Egos and Organizations
A few months ago, I attended Intercom’s “World Tour”. To be honest I didn’t expect this kind of content, on lessons Intercom’s team learnt while growing to the business they are today. It was filled with valuable experiences. Not necessarily on the business of creating a tool to communicate with users of SaaS businesses. Rather on the struggles of a web business trying to be good at what they do.
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Organizations Are Made of Humans
In the startup world, most are aware that to become a unicorn, on top of a great idea you need some (a lot of) luck.
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